There's been a significant increase in compliments for services provided by Conservative-run Wealden District Council.
The latest data shows a 547% increase in compliments from residents of Wealden for customer service delivery - and no complaints were upheld by the local government watchdog.
Wealden District Council received a noticeable increase in the number of positive comments and words – the increase in 2021/22 was 246 compliments, an increase of 547% from the previous year.
The report also shows that no complaints against the council were upheld. The complaints were assessed by the Local Government and Social Care Ombudsman.
Residents within Wealden use a variety of ways to give their feedback to the council ranging from traditional methods such as telephone, in person and by post and also more modern forms such as email and via social media.
Although the council does not formally record the number of compliments received, a number are reported to the authority’s Information Governance team.
A report presented to the council’s Cabinet Committee shows the waste and recycling, planning and building control and housing teams received the most compliments from residents.
Conservative councillor Richard Hallett MBE, portfolio holder for Governance, said, “I am pleased to see a significant increase of compliments from residents.
“Our aim is to ensure we better understand the needs of all our customers, and to learn and develop consistently from the feedback we receive in order to improve our customers’ experience.”