Wealden District Council is now an Erosh (Emerging role of sheltered housing) Code of Practice accredited organisation. This follows three days of independent assessment of the Council’s Retirement Living Service.
The Erosh Code of Practice enables service providers such as the Council to demonstrate the quality of their sheltered accommodation and services against nationally recognised standards. Five key areas of the Retirement Living Service were independently assessed. Including, management and governance of the scheme; value for money and effective use of resources; the equal and respectful treatment of residents; effective and personalised service and customer safety.
The assessor also interviewed key members of Council staff and a number of residents across Wealden’s 11 Retirement Living Courts.
“We are delighted to learn that our Retirement Living service has achieved the maximum accreditation available from Erosh following their assessment of our Courts.” Said Cllr Ray Cade, Cabinet Member for Housing and Benefits.
“Our service is considered to be of an ‘outstanding quality’ and I have to say that I am not surprised having seen it first-hand. I would like to congratulate the housing and retirement living staff on this special achievement. It’s down to their dedication and hard work that our customers receive such a high standard of care and support.
“Whilst the service is outstanding, there remains a drive amongst the team for continuous improvement as leaders in this sector. We shall be reviewing the assessor’s observations and working hard with other Council departments and partners to implement these over the next twelve months.”
Wealden Retirement Living provides residents with housing that includes on-site support to enable them to live independently and in their own home for as long as possible. The service can be accessed by Wealden residents aged 60+ who are able to live independently with low/medium support requirements.